Return policy

Overview

Many of our pieces incorporate handcrafted elements and natural materials. As a result, slight variations in color, texture, shape, and detail may occur, reflecting the natural character of each piece. If there is any issue with your order or you are not satisfied with your purchase, please refer to the Return & Refund Policy below for more information.

Return Window

Returns can be requested within 30 days after your order has been delivered.

Return Requirements

To be eligible for a return, items must meet all of the following conditions:

  • Be unused and in original condition

  • Be returned with the original packaging

  • Include proof of purchase or order information

Return Shipping Costs

If a return is due to a damaged, defective, or incorrect item resulting from our error, we will cover all related shipping costs.

For all other return or exchange requests, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for return packages lost in transit.

Non-Returnable Items

Certain items are not eligible for return or refund:

  • Items damaged due to improper use, handling, or storage after delivery

  • Items not in their original condition or packaging

  • Items that are clearly labeled as final sale or non-returnable at the time of purchase

Return Process

To ensure a smooth and efficient return experience, please follow the steps below:

Step 1 - Contact Us
Please contact our support team with your order number and reason for return.

Step 2 - Return Authorization
Once your return request is approved, we will provide detailed return instructions along with the return shipping address.

Step 3 - Return Shipment
Carefully package the item in its original condition and ship it using a trackable shipping method.

Please note that returns sent without prior authorization may not be accepted.

Refund Processing Time

Step 1 - Return Received
Once your return package arrives at our facility, we will notify you accordingly.

Step 2 - Inspection
The returned item will be inspected to ensure it meets our return eligibility requirements.

Step 3 - Refund Processing
After the return is approved, your refund will be processed within 7 business days to your original payment method.

Refund Method

Once approved, refunds will be issued to the original payment method used at checkout.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with clear photos of the product and packaging.

After review, we will offer an appropriate solution, which may include a reshipment or a full refund depending on the case.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, you may return the original product through our return process and place a new order once the return is approved.

Order Cancellation

Orders may be canceled within 12 hours of purchase, provided the order has not been shipped.

Once an order has been shipped, we’re unable to accommodate cancellation requests.

Customer Support

If you have any questions regarding returns or refunds, please contact our support team at [email protected]. We are happy to assist you with any return-related inquiries.