Shipping policy

Overview

To help ensure a smooth delivery experience, we invite you to review the Shipping Policy below for further shipping information.

Shipping Coverage

Due to the nature of our handcrafted pieces, shipping is currently available within the United States only

Shipping Rates

Orders over $49 qualify for free standard shipping.

A flat shipping rate of $5.99 applies to orders under $49.

Shipping charges, if applicable, will be calculated and displayed at checkout.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing and shipping are not carried out on weekends or public holidays.

Our business hours are Monday–Friday, 9:00 AM–5:00 (PT).

Order Cut-Off Time

Orders placed before 5:00 PM (PT) on business days will be processed the same day. Orders placed after this time will be processed on the next business day.

Estimated Delivery Time

Once shipped, estimated delivery time is:

Once shipped, most orders are delivered within 3–9 business days.

Delivery times may vary depending on location and carrier conditions.

Total Delivery Time

From order placement to final delivery, the total estimated timeframe is:

4–12 business days (processing time + shipping time combined)

Shipping & Tracking Information

Once your order has been shipped, you will receive a confirmation email with your tracking number.

Tracking updates may take 24–48 hours to appear after shipment. You can track your order directly on the carrier’s official website.

Address Changes & Responsibility

If you need to update your shipping address, please contact us within 12 hours after placing your order. Once the order has been processed or shipped, changes can no longer be made.

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

If a package is returned due to an incorrect address, reshipping fees may apply.

Unforeseen Delays

While we work with reliable carriers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions

  • Carrier delays

  • High shipping volume periods

  • Regional logistics disruptions

We appreciate your understanding in these situations.

Lost or Stolen Packages

We are not responsible for packages that are marked as “delivered” by the carrier but reported as lost or stolen afterward.

If your tracking shows a delivered status but you have not received your package, we recommend:

  • Checking with neighbors or household members

  • Verifying the delivery location with the carrier

  • Contacting your local carrier office

We will assist you in filing a claim with the carrier when applicable. However, final resolution is determined by the carrier’s investigation.

Taxes & Duties

Sales tax may be charged depending on your shipping destination and will be shown at checkout.

Customer Support

If you need assistance with your order or shipping information, please contact us at 邮箱, and we will be happy to assist you.